My AI Front Desk review
Not just a phone bot: one $99 plan bundles 200 voice minutes, web chat, two-way SMS, a built-in CRM and follow-up sequences.
Verdict
My AI Front Desk (now branded Frontdesk) is the best all-in-one plan here: $99 a month, or $79 billed annually, buys 200 voice minutes plus web chat, texting, a CRM and automations. Pick it if you want one tool for every inbound lead; skip it if you only need a phone answered cheaply, where Rosie or Upfirst cost less.
The catch
There is only one self-serve plan: if 200 minutes is too much or too little, you pay overage or talk to sales.
What it does well
- Voice, web chat, 400 SMS and a CRM in one $99 plan
- Cheapest extra minutes among the bundles ($0.25)
- HIPAA with signed BAAs, according to the brand
- Web chat, 2-way SMS, an AI-native CRM and follow-up sequences in the same plan (brand statement)
- 20 outbound calls a day included (brand statement)
- 2 editor seats, unlimited viewing seats (brand statement)
Who it is for, and who should skip it
Good pick if:
- Service businesses that get leads by phone, text and website at the same time
- Owners who want follow-ups (text today, email tomorrow) without another tool
- Medical practices that need a BAA (brand statement)
Skip it if:
- Very low call volumes, where $99 is overkill
- Agencies needing API access on a small plan (API is Partner / Enterprise only)
One plan, a lot inside it
Frontdesk keeps it simple: one self-serve plan, Business-in-a-Box, at $99 a month or $79 billed annually. According to its pricing page, that includes 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 drafted emails, 300 form submissions, 20 outbound calls a day, a 20-page knowledge base, unlimited follow-up sequences, Zapier, a verified outbound number, 3 notification recipients and 2 editor seats.
That is a different product from a pure phone answerer. If you currently pay for a booking tool, a texting tool and a chat widget, this is the plan to price against all three.
Overage that doesn't sting
Past your included usage, Frontdesk draws from credits: 1 credit is $0.01 and a voice minute costs 25 credits, so $0.25 a minute. The plan includes 1,000 overage credits every month (40 extra minutes' worth), and auto-reload adds 1,000 credits for $10. That is the cheapest per-minute overage among the bundled plans we compared; CloudTalk charges $0.50 and Dialzara $0.48 on its entry plan.
Setup and what it can do on a call
Frontdesk says setup takes five minutes and that it builds its knowledge base from your website. On a call it can answer, qualify, book and update its CRM; transfers, texts and lookups are "agent actions", and the self-serve plan gets two of each. The brand lists 20+ languages and states it is HIPAA compliant with signed BAAs.
The catch
The single plan is both the strength and the limit. There is no $49 tier for a quiet month and no 1,000-minute self-serve tier for a busy one: past 200 minutes you buy credits, and real volume pricing (voice from 7 credits a minute) means a Partner or Enterprise conversation. Two editor seats and the last 200 interaction logs are also tight for a growing team.
My AI Front Desk plans and prices
Prices checked on November 11, 2026 on My AI Front Desk's pricing page. US dollars, billed monthly; $79 a month on annual billing for the entry plan.
| Plan | Price | Included | Extra | Notes |
|---|---|---|---|---|
| Business-in-a-Box | $99/mo | 200 minutes | $0.25/min | 200 voice minutes, 100 chatbot conversations, 400 SMS, 1,000 overage credits a month |
Partner / Enterprise: custom pricing (voice from 7 credits a minute).
Overage: 25 credits a minute (1 credit = $0.01), so $0.25 a minute; 1,000 overage credits come with the plan each month.
Specs
- Entry price
- $99/mo
- 200-minute month
- $99
- Included on entry plan
- 200 minutes
- Extra minute
- $0.25
- Calendar booking
- On the entry plan
- Call transfer
- Live transfer
- Languages
- 20+
- Free trial
- 7 days
- Setup
- Self-serve
- Integrations
- Zapier
- Human backup
- No
- HIPAA (brand statement)
- Stated
- Contract
- No contract, cancel anytime
- Booking details
- Books appointments during the call (booking is one of the plan's agent actions)
- Transfer details
- Call transfer is one of the agent actions (2 of each action on Business-in-a-Box)
- Languages stated
- 20+ languages
- Integration details
- Zapier on the self-serve plan, built-in CRM; API access on Partner / Enterprise
- Setup details
- Brand says setup takes 5 minutes; it builds the knowledge base from your website
- Compliance
- HIPAA compliant with signed BAAs (brand statement)
Sources: myaifrontdesk.com/pricing, myaifrontdesk.com.
How My AI Front Desk scores: 9.0/10
Excellent in our formula, No. 3 of 12. Each criterion is scored out of 10 from the brand's own pages; a criterion the brand doesn't state scores 2/10.
| Criterion | Weight | Score /10 |
|---|---|---|
| Cost of a 200-minute month | 25% | 6.4 |
| Entry price | 10% | 5.7 |
| Price of an extra minute | 10% | 8.0 |
| Appointment booking | 12% | 10.0 |
| Call transfer | 10% | 8.0 |
| Languages | 8% | 8.3 |
| Free trial or free plan | 8% | 7.0 |
| Setup effort | 10% | 10.0 |
| Integrations | 7% | 7.0 |
Also ranked in: Best AI receptionist for small business (No. 3 of 11), Best AI answering service (No. 3 of 12), Cheapest AI receptionist in 2026: the best under $100 (No. 6 of 8), Best AI receptionist for a medical or dental office (No. 3 of 8), Best AI receptionist for plumbers, HVAC and home services (No. 2 of 9), Best AI receptionist for law firms (No. 2 of 7).
Compare with rivals
The closest alternatives on price for a 200-minute month:
CloudTalk
Sales and support teams that want 70+ languages and real CRM integrations
$99/mo for 200 minutes
Checked Nov 11, 2026
Dialzara
Very low call volumes that want an answering line from $29
$29/mo for 60 minutes
Checked Nov 11, 2026
Head-to-heads: CloudTalk vs My AI Front Desk. Or build your own in the comparison tool.
